CounterCraft – Trading Terms & Conditions
1. About Us
CounterCraft is a UK‑based home and lifestyle brand. Our fulfilment and returns are handled by our logistics partner Vinsani.
Trading Name: CounterCraft Registered Country: United Kingdom Customer Service Email: [your email] Returns Processing Partner: Vinsani
2. Ordering & Contract Formation
By placing an order on our website, you agree to these Trading Terms. A contract is formed once your order is accepted and confirmed via email.
We reserve the right to cancel or refuse any order where:
The product is unavailable
Payment cannot be authorised
Fraud or misuse is suspected
3. Pricing & Payment
All prices are shown in GBP (£) and include VAT where applicable.
Accepted Payment Methods
Payments are securely processed through our payment gateway partners:
Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay)
PayPal (if enabled on your checkout)
Payment Security
All payments are encrypted and processed externally by the chosen gateway. CounterCraft does not store or have access to your full card details.
4. Dispatch & Delivery
Dispatch Time: 4 business days
Estimated Delivery Time: 4 business days after dispatch
Courier Used: DPD
Delivery times are estimates and may vary due to courier delays, weather, or peak periods.
5. Change of Mind Returns (28 Days)
You may return unwanted items within 28 days of delivery.
Return label provided: No
Return postage covered: No — customer pays return shipping
Original packaging required: Yes
Condition: Items must be unused and in resellable condition
Return Address
CounterCraft c/o Vinsani 8 Glebe Road Huntingdon PE29 7JD United Kingdom
6. Faulty Goods (60 Days)
If your item is faulty, you have 60 days from delivery to report the issue.
We may request:
Photos or videos of the fault
A return of the item for inspection
If confirmed faulty, we will offer:
A replacement, or
A refund
Return postage for faulty items is covered by CounterCraft.
7. Refunds
Refunds are issued to the original payment method once the returned item is received and inspected.
Refund processing times:
CounterCraft: 2–3 business days
Payment Gateway (Stripe/PayPal): 3–10 business days depending on your bank
8. Product Descriptions
We aim to ensure all product descriptions, images, and specifications are accurate. Minor variations in colour or finish may occur due to lighting or manufacturing tolerances.
9. Liability
CounterCraft is not liable for:
Delays caused by couriers
Incorrect delivery information provided by the customer
Damage caused by misuse or improper installation
Our liability is limited to the value of the order placed.
10. Privacy & Data Protection
We only use your data to:
Process your order
Provide customer support
Improve our services
Payment information is handled exclusively by Stripe or PayPal.
11. Fulfilment Partner (Vinsani)
CounterCraft works with Vinsani for warehousing, dispatch, and returns processing. This is why the returns address includes:
CounterCraft c/o Vinsani
All customer service, refunds, and product support remain the responsibility of CounterCraft.
12. Governing Law
These terms are governed by the laws of England and Wales.
13. Contact
For any questions regarding orders, returns, or support:
Email:contact@countercraft.co.uk Address: CounterCraft, Penrith House, York, United Kingdom