CounterCraft Returns & Shipping Information
Shipping Information
Dispatch Time: 4 business days
Delivery Time: Approximately 4 business days
Courier: DPD
Returns Policy
Change of Mind Returns (within 28 days)
We accept returns within 28 days of delivery.
Return label provided: No
Return postage covered by CounterCraft: No — customers are responsible for return shipping costs
Original packaging required: Yes — items must be unused and returned in their original packaging
Return Address (Change of Mind)
CounterCraft c/o Vinsani 8 Glebe Road Huntingdon PE29 7JD United Kingdom
Faulty Goods Returns (within 60 days)
If your item is faulty, you have 60 days from delivery to request a return or replacement. We will assess the issue and provide next steps — including return instructions if required.
How This Works With Vinsani
CounterCraft products are fulfilled and processed through our logistics partner Vinsani. All returns are handled at their facility, which is why the address includes:
CounterCraft c/o Vinsani
This ensures your return is correctly identified and processed under your CounterCraft order.
Do you provide a Return Label –Â NO
Do you provide the cost of postage to return the goods –Â NO
Do you require goods to be in original packaging-Â YES
Faulty Goods Returns
60 daysÂ
Return address for “Change of Mind” Return.
CounterCraft
c/o Vinsani
8 Glebe Road
Huntingdon, PE29 7JD
United Kingdom